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Returns & Refunds

Returns & Refund Policy

We are happy to refund all qualifying orders (minus the cost of shipping), and we are eager to help you find the correct replacement part.

Restocking Fee

We reserve the right to charge a minimum 25% restocking fee on items to account for the additional cost incurred for original shipping and handling. This includes, but is not limited to, basement windows, multipoint locks, window surrounds, and items over 6 feet in width or length.

All weatherstrip will incur a minimum of a 50% restocking fee.

Items We May Not Refund

  • Scratched, broken, used, or with missing or replaced parts
  • Special order, final sale, or “non-returnable” as identified on the original web listing or by a sales representative
  • Damaged in the return shipping process due to lack of proper packaging and padding

We reserve the right to refuse full or partial refunds. If a returned item is received in unsellable condition and deemed non-refundable, we can ship it back at your expense if you wish.

Requirements for a Refund

  • Items must be in new, re-sellable condition. Proper packaging and padding is the responsibility of the customer.
  • Items must be received in full — all parts, screws, hardware, etc. All parts must be in good working order with nothing missing.
  • A Return Request must be received within 60 days of the shipping date (found in your tracking info).
  • A Return Authorization (RA) must be approved and issued by All About Doors & Windows. No self-generated RAs accepted.
  • All returned items must be received by All About Doors & Windows within 30 days of RA approval.
  • Items must be shipped with the original packing slip or an All About Doors & Windows approved Return Authorization.

How to Obtain a Return Authorization (RA)

Within 60 days of your shipping date, submit a Return Request with the following information:

Required Information

  • Order ID Number
  • Item numbers you would like to return
  • First & Last name
  • Email and phone number we can reach you at
  • Reason for your return
  • Return details and required images

When your Return Authorization is approved, you will receive an email with an RA number. Print and include that email in your return shipment along with the packing slip if possible. We cannot accept returns without the RA number.

Pack your purchase securely in a box with appropriate padding and mail it to:

All About Doors & Windows
C/O Returns
110 E. 16th Avenue
North Kansas City, MO 64116

Once we receive your return, it may take up to 7 business days to process and issue a refund if applicable. If everything is received in good condition, you will receive a refund minus the original shipping and/or other charges.

We do not process exchanges. You will be charged for the new order when placed and refunded for the original order when returned.

Our Errors

We do our best to ensure you receive the correct parts in pristine condition — but mistakes sometimes happen. If you are returning an item due to an error on our part, please let us know.

If a damaged part is being returned, we require a photo of the damage to file a carrier claim and determine if the part needs to be returned. Our customer service team will arrange for your order to be replaced and/or refunded as quickly as possible.

Cancellation Policy

We do our best to ship your products as quickly as possible. If your order has already shipped, we cannot cancel it — but we are happy to issue a refund through the returns process described above.

If your order is a special order product and we have already placed it with our distributor, we may not be able to cancel or issue a refund.

Questions?

Our team is here to help. Contact us and we’ll get back to you within one business day.