Shipping

Shipping to Contiguous US Customers

Alaska and Hawaii may be extra.

Shipping Method	Rate
USPS Snail Mail (First Class, 10 to 21 days)	$11.95
USPS Priority Mail (7 to 10 days)	$14.95
UPS Ground	$19.50
2nd Day Air UPS	Call Office

Shipping carrier may be different from the option selected at checkout based on size, weight, and destination of the order. We will adjust at our discretion. If a particular shipping method is preferred please call our office or make a note in the comments box when placing an order.

Shipping to International Customers

Flat Rate 317mm × 241mm USPS Envelopes. If item(s) do not fit in flat rate package, additional shipping fees may be required.

Destination	Rate	Transit Time (once shipped)
Canada	$49.95	10–15 business days
Mexico & Outside North America	$69.95	10–15 business days

Customers are responsible for all duties and local / import taxes.

Orders may be delayed and/or held up in customs; we have no control over this and cannot expedite the process. We are not liable for longer-than-normal shipping times and cannot refund you because an item does not arrive when you expect or want it to.

Pricing typically applies to a 4-pound weight limit. Additional fees may apply for some orders.

Processing & Fulfillment

Most items are shipped within 2–5 business days of ordering. You will be notified as soon as possible if there is a delay regarding your order.

Note: Some items may be more expensive to ship, especially international orders and material over 92 inches. We reserve the right to adjust shipping. We will notify the customer prior to adjustment — if they do not agree we may cancel the order at our discretion.

Receiving Your Order

If you need to return or cancel your order, please visit our returns page.

You, the customer, are responsible for unpacking and checking your order upon receipt. Please contact us within 30 days of receipt to address any issues or questions. Our inventory is constantly changing, and we cannot guarantee that we can address outstanding issues if a substantial amount of time has passed between receipt and when you contact us.

Damaged Orders

If you received a damaged order, please notify us right away. We will do our best to send a replacement in a timely manner. If we are notified past the 30-day claims window we may not be able to assist with a replacement.

For orders shipped via USPS, we will need the following:

Picture of the shipping label
Picture of the damaged box
Picture of the damaged goods

Per USPS policy, the damaged order will need to be taken to your local Post Office for further investigation. They will provide you with a copy of a Damage Report Receipt. Once we receive photos of the damaged order along with a photo of the Damage Report Receipt, we will send a replacement at no charge.

Back Order / Credit Card Policy

All credit cards are charged within 72 hours for all online orders, including back orders.

Packing Materials

We recycle paper, cardboard, packing materials, and boxes when possible.

Most hardware and parts are from manufacturers and are purchased in bulk. Most do not have bar codes or retail packaging and may be repackaged in alternative boxing.

When possible, hardware is shipped in original retail or contractor-grade packaging. We inspect parts before shipping and add additional packing if necessary to ensure safe delivery.

All of our parts & hardware are in new condition, unless otherwise stated. You can rest assured that all parts & hardware will meet your expectations or we will repair or replace them. However, we cannot refund shipping costs incurred. Should you have any questions, please contact us prior to purchasing.

Shipping & Delivery